Learn how to edit or cancel your current trips.
Questions about invoices or payment methods.
Update your profile and security settings.
We recommend booking at least 24 hours in advance for airport transfers and long journeys, but we can often accommodate immediate bookings within 15-30 minutes depending on vehicle availability.
Yes, we can provide child seats upon request for an additional fee. Please specify your requirements in the 'Notes' section during booking.
Cancellations made more than 12 hours before the scheduled pick-up time are free of charge. Late cancellations may incur a fee of up to 50% of the fare.
Yes, our prices are fixed at the time of booking. We do not use surge pricing, although peak-time surcharges may apply for specific holidays which will be shown upfront.
Absolutely. We accept all major credit and debit cards, as well as digital payments like Apple Pay and Google Pay through our secure online booking system.
At Vantria Private Transit, we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information when you use our website and services.
Information Collection: We collect information such as your name, email address, phone number, and location data specifically to facilitate your taxi bookings and provide a personalised experience.
Data Usage: Your data is used exclusively for service delivery, communication regarding your bookings, and internal analytical purposes to improve our fleet efficiency.
By using the Vantria Private Transit platform, you agree to comply with our standard terms of service. These terms ensure a safe and reliable environment for both our passengers and drivers.
User Conduct: Passengers are expected to treat drivers with respect. Any form of harassment or illegal activity will result in immediate termination of the service and account ban.
Liability: While we strive for 100% punctuality, Vantria Private Transit is not liable for indirect losses caused by traffic delays or unforeseen mechanical failures, although we will always provide a replacement vehicle where possible.